Refund policy

Return and Refund Policy

At Pudding Head we value your satisfaction and strive to provide the best haircare and beauty  products. If you're not completely satisfied with your purchase, we're here to help with our 7-day return and refund policy. Please read the terms and conditions carefully:

Eligibility for Returns and Refunds

  1. Returns and refunds are only applicable within 7 days from the date of purchase or order.
  2. All requests are reviewed on a case-by-case basis and are subject to approval.
  3. To be eligible for a return:
    • The product must be unused, unopened, and in its original packaging.
    • Proof of purchase (e.g., order confirmation email or receipt) is required.
  4. Products that are damaged due to improper use, opened, or not in their original condition will not be eligible for returns or refunds.

Steps to Initiate a Return or Refund

  1. Contact Us: Reach out to our customer support team at sell@puddinghead.sg within 7 days of receiving your order.
  2. Provide Details:
    • Your order number.
    • Photos or descriptions of the issue with the product (if applicable).
    • Proof of purchase.
  3. Approval Process: Our team will review your request and notify you of the approval or rejection of your return/refund request.

Return Instructions

  1. If your return is approved, you will receive more details on the return instructions.
  2. Customers are responsible for the return shipping costs unless the product is defective or incorrect.
  3. Please ensure the product is securely packaged to prevent damage during transit. We cannot process returns for items damaged in return shipping.

Refund Policy

  1. Shipping fees are non-refundable unless the return is due to our error (e.g., incorrect or defective items).

Non-Returnable and Non-Refundable Items

The following items are not eligible for return or refund:

  • Clearance or final sale items.
  • Gift cards or promotional items.

Contact Us

If you have any questions about our Return and Refund Policy, feel free to contact us at sell@puddinghead.sg. We are happy to assist you!